International
Shipping (Outside Canada and U.S.):
As a
customer, you are responsible to comply with International,
National or local laws regulating importation of products that you may
purchase. If an order sent by us to you is refused delivery by customs
due to unauthorized ingredients or contents, Sani-Protech Reg.
is not to be held responsible for any losses or costs
incurred by the customer. If the shipment is abandoned the customer
will not receive a refund or credit of any kind. If in any case we
received a return of any shipment refused by customs authorities of
any country, Sani-Protech Reg. will credit the
customer for the value of the unopened and untampered products
purchased. No refund on shipping charges incurred for the return of
the shipment or shipping charges sending the product. There is usually
not an importation problem, but occasionally they occur. By ordering,
you agree to be bound by these terms.
If we
find your order is considered to be HIGH-RISK, your order
will be declined and voided. Each individual International order is
evaluated individually to determine potential loss and some
International orders may be declined at our choice. Please be aware
that this is no fault to you, but only a safety consideration for us
to reduce fraud.
International Customers will only have the AIR MAIL
option available and will have an additional $15.00 handling
charge that will be added to International orders. Receiver is
responsible for all exported content. It is the consumers
responsibility to know the laws and regulations for importing products
into their country. Receiver is responsible for any losses and Sani-Protech
Reg.can not guarantee successful delivery due to
import/export laws and regulations, that the consumer is responsible
for. It is the consumers sole responsibility to only order what is
legal and accepted for sale in their country. Receiver is responsible
for duty and/or any other local charges.
Returns:
All
pre-authorized returns should be initiated within 15 days of
delivery and are subject to a 15% restocking fee to cover shipping and
handling. We will not accept any collect unauthorized returns
containing used or opened merchandise. Customers are responsible
for all shipping charges on return or replacement packages. Please
include a copy of a printed invoice with the product.
Privacy Policy
We
respect your privacy! Sani-Protech Reg.- Distribution Ostiguy
Inc. does not sell, rent, loan, trade, or lease any personal
information collected at our site, including membership forms or email
lists. Any and all information you give to us
will be held with the utmost care in order to safeguard your privacy,
and will not be used in any way that you have not consented to. If
you have any questions, please don't hesitate to let us know!
Order By Mail
– Mail in your order along with your full shipping address cashiers
check, certified check or money order in US dollars made payable to
Distribution Ostiguy Inc. 2, Rue Jolicoeur, Adstock, Quebec, Canada,
G0N 1S0.
Normal Delivery Times
Delivery times are usually affected by customs proccessing.
However, depending on the country of destination, you can expect
delivery times from date of factory shipping confirmation, as follows:
Australia : 10 to 21 days.
Canada : 7 to 10 days
Japan : 10 to 15 days
Asia : 10 to 21 days
Europe : 10 to 15 days
Mexico, Italy, Central America & South America : 1 to 3 weeks
The Middle East : 1 to 3 weeks
U.S.A. : 7 to 10
days
To Contact
Us Please Use: E-mail, phone and fax numbers below:
E-mail:
gaia2@globetrotter.net
Phone:
418-422-2479
Fax:
418-422-2477
Our
standard method of shipping within Canada and the USA is via
United Parcel Service (UPS) Ground Service for all orders of $50.00 or
more. UPS does not deliver to P.O Boxes, therefore you should include
a complete and valid street address, zip and area code telephone
number with your order. Allow 5 to 10 working days for
delivery in most regular service areas. For
estimated in-transit delivery time to your area from our warehouse,
please send us an E-mail for details. Orders below $50.00 ship
via Air Mail only, allow 10 to 15 working days for delivery in
most regions of Canada and the US - No tracking
is available with this service - Shipping date e-mail confirmation
only. 
